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A person-centred approach 

Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities

Taking a person centred approach provides  a  shift  in the relationship between health and care professionals and people from ‘what’s the matter with you?’ - to ‘what matters to you?’

Personalised care is about taking an individualised approach to health and wellbeing. This includes a coaching-style approach to support shared decision making and supported self-management; social prescribing (connecting with my community), choice and control (through personal health budgets) are all key factors that are contributing to this change in approach about how care is planned and delivered.

In South Yorkshire and Bassetlaw, we are proudly considered an exemplar site and one of a number ICSs that have committed to fully implement personalised care across our system by 2024.

Working across the whole system – health and social care, voluntary and community groups, people with lived experience (knowledge gained through direct first-hand involvement) and carers - NHS England and NHS Improvements (NHS E/I) 'Universal Model of Personalised Care' (UMoPC) will help us to establish a whole-population approach (population health management) to make our communities healthier.

Supporting people of all ages (which includes their carers) to manage their physical and mental health and wellbeing will have a knock-on positive effect of building community resilience. It will also enable individuals to make informed decisions and choices when their health conditions/circumstances change.

Primary Care Networks (PCNs) have a crucial role to play in developing person-centred approaches, which are closely connected to the creation of new health and care roles; the introduction and expansion of Social Prescribing Link Workers, Health and Wellbeing Coaches and Care Coordinators are supporting people with complex health conditions (often linked to the wider determinants of health) to manage their day-to-day lives more independently.

An introduction to personalised care

The following video and slides illustrate the Universal Model of Personalised Care:

Comprehensive model of personalised care (NHS)

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Introduction to lived experience

The following infographic has been developed by people with lived experience.
It illustrates the change in relationship that having a personalised approach will bring to communities across SYB:

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Personalised Care in Practice - how it benefits everyone

Dr Ollie Hart, a GP in Sheffield and a PCN Clinical Director, is committed to  supporting personalised care from an individual and system perspective.

Dr Hart describes what personalised care is, why it's everyone’s business and the benefits for everyone in SYBs health and care system. There is also an explanation of how approaches, structures, processes and new roles can support its development.

Further information

Please contact Eileen Hall, Personalised Care Lead for South Yorkshire and Bassetlaw Integrated Care System, eileen.hall3@nhs.net